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Long-form research for UK builders.

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Saying no to your biggest customer: the bespoke-feature trap

ideastack·21 July 2026

Saying no to your biggest customer: the bespoke-feature trap

A big customer wanting a bespoke feature is the most flattering trap at this stage. One custom build forks your product and turns you into their dev shop. How to say no to the feature while keeping the customer.

By Tim Bland

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